FAQ

The Locker is Hoodrich’s loyalty program where you can earn points every time you shop. The more points you earn, the more rewards you will have access to. For every 500 points you earn, you will receive a £5 voucher.

First login to your Hoodrich account and login to the locker. You'll be shown the points you've earned and how you can convert these to vouchers.

Simply create or login to your existing Hoodrich account.

Approved: You can redeem the reward immediately.

Pending: We need to verify these points before you can redeem them. Please allow 24 hours for the points to be approved. If you are having trouble, please contact us.

Cancelled: These points will not be added to your account. This typically happens when you have cancelled an order.

If a product is purchased with Locker points, the points will be refunded back to your account along with any funds, if necessary.

Unfortunately, you can’t redeem points in conjunction with any other offers.

To get your birthday points, simply log into your Locker account and add your birthday information toward the bottom of the page. You will receive your points on your birthday which will then convert into a £5 voucher.

Unfortunately, the Locker points are not able to be transferred between accounts. Try and use one account to shop from so that you can build up your points.

If you cancel your Locker account, you won’t be able to access your Locker page or your previous account information, meaning, you will not be able to use your points. You can rejoin at any time but your points will not be saved.

If you would like to leave The Locker loyalty program, please contact us and ask to be unenrolled. We will unenroll you and any points you have earned will no longer be valid.