Extremely Disappointed – Colour Ruined After the Very First Wash! Formal Complaint – Quality Defect After First Wash | Order HR363907
"Dear HOODRICH Customer Service Team, I am writing to express my disappointment regarding the quality of a tracksuit I purchased from your official website. Order Number: HR363907 Purchase Date: September 30, 2026 Product: Men’s Trace Full Tracksuit – Ivory (Size S) Total Paid: CAD $358.40 I purchased this tracksuit because I was impressed by its design and expected premium quality given the price. Unfortunately, after the very first wash, I noticed significant pinkish discolouration across several areas of the hoodie. The original ivory appearance has been noticeably affected, and the tracksuit no longer looks as advertised on your website. I was especially disappointed because I had only recently started wearing the tracksuit, despite purchasing it on September 30. The issue became apparent after its first wash. I understand that your standard return policy has a time limit. However, I believe this should be reviewed as a product quality issue rather than a normal return, since the discolouration appeared after only one wash. I paid CAD $358.40 for this tracksuit and reasonably expected the colour and material to withstand normal care. I do not consider this level of quality acceptable for a product at this price. I have attached photographs of the affected areas, along with the original product images for comparison. Given the circumstances, I would like to request a full refund of CAD $358.40 to my original payment method, including the taxes paid. If you require the product to be returned, please provide an appropriate prepaid return arrangement, as I do not believe I should have to bear additional costs for a potentially defective item. I would appreciate your assistance in resolving this matter fairly and promptly. I look forward to your response. Kind regards, Arun Bharsool"
