FAQ

We offer UK, European and International standard delivery.

Please note that orders may take up to 24 hours to be dispatched due to extra security steps we have in place on our website. Once your order is cleared and approved, it will be dispatched as soon as possible. No payment will be processed until this check is complete. Please allow up to 24 hours for items to be fulfilled.

Yes we do! NND is available for all UK customers, order before 4pm for next day delivery. (This is not available for Sunday delivery, so available Mon-Fri.)

Once your order has been dispatched, you will receive shipping confirmation via email. The email will include a tracking number and link. If you have not received a shipping confirmation and it has been longer than 48 hours, please contact help@hoodrichuk.com.

Once your order has been placed you will see an order number and confirmation on your screen. You will also receive an order confirmation email. The email will include your order number, what you have ordered, the cost of the order and the payment method.

If your order has been cancelled you will receive a cancellation email. The reason for the cancellation will be outlined in the email.

Once your order has been dispatched, you will receive a shipment confirmation that will include your tracking information. Click on the tracking link to find out when your order is expected to be delivered.

Delivery can take approximately 2-10 working days depending on where you are located. Please check our delivery policy to check delivery times for your location. If you have not received your order within the specified time frame, please contact our customer service team.

Unfortunately, once your order has been placed we are unable to modify it.

Please see our Returns Policy for more information.

To allow for Christmas gift changes, any orders placed in the sale will have a return period extended until 7th January 2024.

You are responsible for returning the product(s) to us in perfect condition. Returns will only be accepted if labels and original packaging are fully intact.

Once your return has been approved, it can take up to 10 working days for your refund to appear on your bank statement. The refund will be processed back to the original payment method. For more information, please see our refund policy.

Once your return has been approved. Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately. See our Klarna FAQ for more information.

We've covered the cost for all duties and taxes for most counties, find all details on our delivery page here.

You can create an account here.

Go to the login page, click recover password, enter your email address and press reset password. You will then receive an email with a link that will allow you to create a new password.

You don’t need an account to purchase from our website. However, we do recommend creating one as it allows you to checkout more easily.

You will also be notified of the latest releases, discounts and collaborations when you sign up for our via our emails.

When you create an account you will also automatically join our loyalty program which allows you to earn & spend points, receive birthday discounts, get early access to drops and more! For more information, click here.

For more details on our sizing please refer to our size guide here.

Please follow the washing instructions outlined on our clothing labels.

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