Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
Once your order is confirmed, you'll receive an email from Klarna with payment instructions within two days. You'll then have 30 days to try on your order and only pay when you’re happy. You can complete the payment online, at your convenience, with no extra cost within the 30-day period. Payments can be made via credit or debit card in the Klarna app or by logging into www.klarna.com/uk.
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability.
If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address.
All orders are assessed individually. Just because you have used Klarna’s Pay later in 30 days before does not mean it will be offered as an option for every order and in turn, if this option is denied, it does not mean it will be denied for all future orders.
Klarna may run so-called unrecorded enquiries (or soft credit searches). Any unrecorded enquiries will not affect your credit scoring and will only be visible to you and Klarna, not visible to other lenders. Neither Klarna nor Hoodrich run credit searches against you that could impact your credit rating.
Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon several factors including amount of orders, the online store, previous order history and item availability.
Alternatively, you are able to complete your order by paying by credit or with debit card at the checkout.
You can pay with credit or with debit card immediately in the checkout or take advantage of our Pay later in 30 days with Klarna payment option, where you can pay for the goods once you have received them. You can pay via credit or with debit card in the Klarna app or by logging into www.klarna.com/uk.
You can always monitor your outstanding payments in the Klarna app or by logging into www.klarna.com/uk.
As soon as Hoodrich have accepted your order cancellation/return, Klarna will then cancel the statement or refund your payment. The return will be reflected in the Klarna app or on www.klarna.com/uk immediately.
Payment is due 30 days after the item is shipped. To help you ensure payments are made on time, Klarna will alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, Klarna will also send you a text or letter, too.
Your credit score will not be impacted by using Klarna’s Pay later in 30 days, even if you have failed to make a payment on time.
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payment instructions in the Klarna app or by logging into www.klarna.com/uk.
If you would like to make a purchase with Klarna you will need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too.
All information will be sent to your email address, including payment reminders and links to your online statements. It's critical that you give us the correct details, as otherwise you will not receive the payment information.
Payment information is processed securely by Klarna. No card details are transferred to or held by Hoodrich. All transactions take place via connections secured with the latest industry standard security protocols.
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.
If you pay by card, Hoodrich will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order.
If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.
Once Hoodrich has received the return (partial or full) and you have received confirmation of this, an updated statement will be sent to you by Klarna, if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.
You have 30 days to pay, so you will not need to pay right away. If your due date is near and there is no sign of your goods, please contact Hoodrich to check on delivery. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
If you have paid for your order with a credit or debit card the refund will be made back to the same card. If you have not paid the Klarna statement yet, then the refund will be deducted the statement or cancel it completely.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
If you require any further information refer to the Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat or call them on 0203 005 0833 Mon-Sat between 9am – 6pm.