Customer service hours:
Monday - Friday (9am - 5pm UK Time)

 

During Christmas and Black Friday seasons the order preparation process may take up to 5-7 working days before orders are shipped. Please bear with us as we work through orders. 

 

For general or customer queries, please get in touch via email. If you are contacting us about an order, please include your order number in your message.

International customers now have all export duties and taxes covered by Hoodrich (with the exception of Canada and the US).

We offer Standard and Express shipping options depending on the destination country.

UK orders are normally delivered within 1-2 working days from the dispatch date (unless stated otherwise).

No orders are delivered on UK bank holidays. You must allow at least 48 hours for your order to be picked and prepared in our warehouse.

On rare occasions, delivery times may be longer during periods of high demand or a national crisis. In such circumstances, we will do our best to resolve any delays and provide adequate communication.

For any information regarding returning your order for a refund or exchange, please see details on our return page.

For any press enquiries, please email press@hoodrichuk.com