Frequently Asked Questions
Can I change my order if it hasn't been despatched?
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Unfortunately, once your order has been placed we are unable to modify it. Please contact our Customer Service team at help@hoodrichuk.com to arrange a return and refund.
How do I track my order?
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Once your order has been dispatched, you will receive a shipment confirmation that will include your tracking information. Click on the tracking link to find out when your order is expected to be delivered.
Can I cancel my order?
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Once an order is placed, it cannot be cancelled through our website.
Please contact our helpdesk at: help@hoodrichuk.com to arrange to cancel your order, as this will need to be handled by our Customer Service team. Please quote your order number when contacting us.
Why is my order cancelled?
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If your order has been cancelled you will receive a cancellation email. The reason for the cancellation will be outlined in the email.
I've returned my order, what happens now?
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Once your return has been approved, it can take up to 10 working days for your refund to appear on your bank statement. The refund will be processed back to the original payment method. For more information, please see our refund policy.
Do I need to pay customs and tax fees
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We've covered the cost for all duties and taxes for most counties, find all details on our delivery page, and at checkout.
Do you ship internationally?
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Yes we do - to 203 countries globally!
Please see our shipping page for more information on shipping, no country is off limits: https://hoodrichuk.com/pages/shipping-information
Do you offer Same Day Dispatch?
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All UK orders are delivered within 1-2 working days from the dispatch date (unless stated otherwise), and standard shipping means we deliver Monday through Saturday.
What is the return policy?
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The store accepts returns from all locations - both UK and International
The store accepts returns within 30 days days of delivery
The store does not charge a restocking fee
The customer is responsible for their return shipping
Can I return something if it does not fit?
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Of course. Please just head over to our returns portal https://hoodrichuk.com/pages/returns-policy and choose either UK or International, and then enter your order number and details and you will be able to arrange for your return and refund. Once we receive your item back, we process your refund in 1-2 working days.
How to return?
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Please see our Returns Policy for more information. https://hoodrichuk.com/pages/returns-policy. You are responsible for returning the product(s) to us in perfect condition. Returns will only be accepted if labels and original packaging are fully intact.
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